Abstract

This study explores how state-led risk communication strategies were designed and implemented during the Nyiragongo volcanic eruptions in Goma, Democratic Republic of Congo. The study adopts a qualitative case study design based on in-depth interviews and focus group discussions with 30 informants. Thematic analysis reveals fragmented messaging, delays in official communication, and public mistrust in state institutions. While communication platforms such as radio, SMS, and social media were utilised, challenges related to message consistency, language inclusivity, and inter-agency coordination weakened their overall impact. The study underscores the urgent need for participatory, locally contextualised communication frameworks to enhance public preparedness and crisis response.

Key Words: Risk Communication, Crisis Communication, Nyiragongo Volcano, Disaster Messaging, Media Strategies, Goma

About the Authors

* Martin Kuria Githinji, Ph.D., is a lecturer in the Department of Communication and Media Studies, Kenyatta University, Kenya.

** Tommy Kibera Kiilu, Ph.D., is the chairperson of the Department of Communication and Media Studies and a lecturer of communication, media, film, and theatre at Kenyatta University, Kenya.

^JCMR Journal of Communication and Media Research, Vol. 17, No. 2, October 2025, pp. 134-144

© Association of Media and Communication Researchers of Nigeria (AMCRON).

Article Citation

Githinji, M. K. & Kiilu, T. K. (2025). Authority-led risk communication strategies in managing Nyiragongo volcano eruptions in Goma, Congo. Journal of Communication and Media Research, 17 (2): 134-144.

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